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eZCom combines a robust, intuitive platform with in-house, responsive Customer Support experts.

Transform EDI and order processing from a time-consuming requirement into a seamless part of your supply chain and a genuine competitive advantage.

Get the platform that's recognized among EDI providers as: 

  • Easiest Setup

  • Easiest Admin

  • Easiest To Do Business With

  • Best Usability

  • Most Implementable

Let’s talk EDI and digital commerce solutions.

Features and Benefits

  • Global Compatibility

    Built and maintained to comply with X12 and EDIFACT, the internationally recognized EDI file standards.

     
  • Retailer Mapping

    An in-house mapping team makes regular updates to maintain compliance and prevent errors that lead to chargebacks.

     
  • All Channels

    Users can process orders from any sales channel—EDI, online marketplaces, an eCommerce store—the same way each time.

     
  • User Access Rights

    Special permissions can be made available to important vendors, including 3PL providers, providing the information they need while keeping other data confidential.

     
  • Document Tags

    Tags ensure that all users, warehouse staff, a 3PL provider can easily see the status of an order as it moves through the system, and the remaining steps are clear to all parties.

     
  • Reporting

    Custom reports include total numbers of a single SKU across multiple orders, details on invoices or shipments within a specific time period, items shipped to a specific store or distribution center, quantities that have been shipped or quantities that need to be shipped for one or multiple orders.

  • Item Carton Maintenance

    Information such as UPCs, Item Weights, Pack Size, Price, and Size Runs, can be established in Settings. Custom Carton and NRF Codes can also be created.

     
  • Batch Processing

    In just a few clicks, users can move hundreds of EDI documents at once.

     
  • Validation Checks

    To prevent chargebacks that occur when a document is sent with missing or incomplete information, built-in checks are created through our mapping protocols while custom validation checks can be created in Settings.

     

  • Communication Protocols

    Compliant with all EDI document exchange protocols—VAN, API, FTP, SFTP, and more.

     
  • Inventory

    Inventory reporting options include the EDI 846 to send in-stock updates to trading partners, EDI FTP Uploads through a third-party portal such as Dsco, CommerceHub, or Radial, and updates through an integrated system such as an ERP, accounting software, or WMS.

     
  • Training & Support

    An in-house, US-based Customer Support team and quality user training ensure maximum ROI from the platform.

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“EDI made seamless”

“Between the simplicity of the interface and the ease of access to support staff, this system is incredibly user-friendly even for the EDI novice! Our company has relied on eZCom for over a decade to support our ever-growing business and at every opportunity presented has risen to the occasion to build functionality tailored to our needs. The integration/development teams are best in class pairing their vast knowledge base with personalized support that shows they truly care.”

 

 
Jenna C
Customer Op Excellence Manager